Office Policies

Appointment Cancellation/No Show Policy

Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 48 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

Any established patient who fails to show or cancels/reschedules an appointment and
has not contacted our office with at least 48 hours notice will be considered a No Show and charged a $75.00 no show fee.

If a third No Show or cancellation/reschedule with no 48 hour notice should occur, the patient may be dismissed from Dr. Justin Caskey’s medical practice.

We reserve the right to not reschedule any new patient who fails to show for their initial visit.

The $75 no show fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit.

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office as soon as possible.